«Silhouette Cameo Controller» no aparece en el Nuevo Silhouette Cameo 2

Updated on 6 febrero, 2015 in Software
8 on 4 noviembre, 2014

Hola al instalar el driver del nuevo silhouette Cameo 2 no me instala el Silohuette Cameo Controller, al ir a las propiedades del plotter (y a los programas instalados)  no aparece y es que lo ocupo para el pepakura viewer 3 for Silohuette, como comentario instale el driver para el Silohuette Cameo 1 y este si me instala el Slohuette Cameo Controller pero no reconoce la conexion con el Silohuette Cameo 2, falta este Controller o todavía no sale la versión para el Cameo 2?

P.D. Aunque al parecer son cosas diferentes ya instale la ultima versión del Silhouette Studio (3.3.277ss) y tampoco lo instala.

 
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0 on 5 diciembre, 2014

Buen dia. En realidad el equipo no requiere la instalación del driver previamente. Solo basta con instalar el Silhouette Studio en su versión mas actualizada y conectar el equipo.

Sin embargo tal vez requieras una actualización automática del Driver o controlador.

Te sugerimos sigas los pasos señalados por Silhouette America:

The following steps can be taken to explore this issue and have it resolved:

  • Ensure that the Silhouette is powered on. Power off the Silhouette and then back on as the Send to Silhouette screen is being viewed in order to confirm if the connection can be properly found when doing so.
  • Ensure that the USB cord is firmly plugged into the Silhouette on one end and then into the computer’s USB port on the other. Fully unplug the Silhouette’s USB cord from the computer and then reconnect it anew in order to confirm this connection. If this is initially unsuccessful, attempt to use an alternate USB port on the computer (i.e. if a port on the front of the computer was previously attempted, try using one on the back of the computer or visa-versa).
  • Ensure the original USB cord received with the Silhouette is in use. While other cords may appear to fit, Silhouette America cannot guarantee proper operation with other components.
  • Ensure there is a direct connection between the Silhouette and the computer tower/laptop (rather than running the USB cord through a hub or monitor/keyboard USB port, etc).
  • If all connections are secure and set up properly, then the most common concern may be that the Silhouette is not being recognized as a USB device by the computer. The following can be explored:
  1. Go to the Start menu > Devices and Printers
  2. Locate the device labeled «Unspecified» to check if the machine is registering as “USB Printing Support
  3. Right-click on the “Unknown/Unspecified Device
  4. Go to the Hardware tab
  5. Go to Properties
  6. As a new window pops up, in the General tab select the «Change Settings» option
  7. As another new window pops up, select the Driver tab
  8. Select «Update Driver«
  9. Choose to Update Driver Automatically
  • In some cases the computer may have another USB device driver set up that is impeding the ability of the Silhouette to properly connect. This is most commonly the case if there is one of the following :
    • Silhouette Driver present – A driver for the Silhouette is not actually necessary for proper operation to communicate with the Silhouette Studio program. If a Silhouette driver is present, please go to the Control Panel > Devices & Printers section and right-click on the Silhouette driver to select the Remove Device option.
    • Older printer driver present – If you have an older printer driver that is still installed, but the printer is no longer actually hooked up to the computer, the presence of the driver can be «hogging» the USB port communication. If an older printer driver is present (where the device is no longer present and connected and shows as being greyed out), go to the Control Panel > Devices & Printerssection and right-click on the driver in question to select Printer Properties. From here go to the Ports tab, locate the port type «File«, and check this box. Then click on Apply.
    • Duplicate printer driver present – If a duplicate printer driver is installed (where there are 2 or more of the same driver showing «Copy 1» or «Copy 2» for example), the presence of the duplicated driver can be «hogging» the USB port communication. If a duplicate printer driver is present, go to the Control Panel > Devices & Printers section and right-click on the duplicate driver in question to select the Remove Device option.
    • Active printer driver present, but printer not hooked up – Sometimes, another printer driver is installed but since it is not hooked up to the computer, the installed driver for the printer is taking up all available USB port channels that the Silhouette is trying to communicate with. This can be resolved by hooking up the regular printer via USB and powering it on. The Silhouette Studio® program can then be restarted and the Silhouette unit powered back on.
  • In some rare cases, a wireless connection (such as a WiFi internet connection for the computer) may cause concerns with proper communication for the Silhouette. If there is such a set with the computer’s internet connection, temporarily disable or turn off the wireless connection as a test, power the Silhouette off and then back on, and then re-visit the Send to Silhouette screen.
  • If the points above have been checked and have not resolved the concern, you may attempt to reset the connected detection for your computer by doing the following:
  1. Turn off the computer (do not re-start but rather power down the computer altogether)
  2. Turn off the Silhouette’s power
  3. Unplug the USB cord from both the Silhouette and the computer
  4. Turn the computer back on
  5. Navigate to the following location on the computer:
  • PC (Windows XP): C:>Documents and Settings>my_user_name>Application Data>com.aspexsoftware.Silhouette_Studio
  • PC (Windows Vista/7/8): C:>Users>my_user_name>AppData>Roaming>com.aspexsoftware.Silhouette_Studio
  • Mac: Macintosh HD>Users>my_user_name>Library>Preferences>com.aspexsoftware.Silhouette_Studio
  1. Delete the folder com.aspexsoftware.Silhouette_Studio
  2. Open the Silhouette Studio® software program
  3. Go to the File > Send to Silhouette menu option (this will pull up a panel showing in the lower right-hand corner that the Silhouette is not connected)
  4. Turn the Silhouette’s power on
  5. Plug the USB cord into the Silhouette ensuring that the connection is secure
  6. Plug the other end of the USB cord directly into one of the computer’s USB ports (though it should not matter which USB port is used, an alternate port than previously used may be attempted)
 
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1 on 15 diciembre, 2014

También presento ese problema:
http://www.forosilhouette.com/thread/las-preferencias-de-silhouette-cameo-2-no-tiene-el-boton-controller/
Creo que ya nos quedamos sin Controller de forma definitiva, saludos.

on 23 diciembre, 2014

Los plotters de la linea silhouette trabajan con su propio software silhouette studio o bien con el plug in para cortar directo desde corel o ilustrador, hacerlo de una manera distinta a esto desafortunadamente no garantiza el buen funcionamiento del mismo.

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0 on 23 diciembre, 2014

Después de mucho tiempo de estar enviando reportes e intercambiar datos con Silhouette America, entendieron el problema y me comentaron que su equipo de ingenieros está resolviendo este y otros problemas (de software) que han surgido con el modelo Cameo 2.

Por lo que se ve, alguien de aquí no está haciendo su tarea.

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0 on 24 diciembre, 2014

Excelente 3rror esperamos nos puedas compartir la solución que Silhouette America te ofrezca al respecto.

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0 on 6 febrero, 2015

Tecnowire MX yo quiero utilizar mi cameo 2 para cortar en el pepakura 3, aca dejo el link de el tutorial de pepakura y como veran se requiere el cameo controller para ajustar cuchillas y demas

http://www.tamasoft.co.jp/pepakura-en/download/help_cut/index.html

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1 on 6 febrero, 2015

Tecnowire MX yo quiero utilizar mi cameo 2 para cortar en el pepakura 3, aca dejo el link de el tutorial de pepakura y como veran se requiere el cameo controller para ajustar cuchillas y demas

http://www.tamasoft.co.jp/pepakura-en/download/help_cut/index.html

on 6 febrero, 2015

Que tal EnriqueJuarez, te pongo de manera textual la respuesta de un técnico de silhouette al respecto de utilizar plotters silhouette de manera óptima con el programa pepakura. Espero te sea de ayuda. Saludos.

«Gracias por su consulta. Usted tendrá que ponerse en contacto con la empresa Pepakura (http://www.tamasoft.co.jp/pepakura-en/) que ha proporcionado este software para obtener más apoyo y asistencia en relación al controlador mencionado para ejecutar la unidad Silhouette con el programa de software Pepakua. Nosotros por desgracia no podemos proporcionar apoyo a otros programas de software no creados o ajenos a nuestra empresa. Pedimos disculpas por cualquier frustración que esto pueda causar, pero estamos seguros de que usted debería ser capaz de recibir el mayor apoyo y la asistencia necesaria de la empresa Pepakura.»

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